Under 3 million, you’ve focused on survival. You’ve edged, elbowed, and clawed your way into the marketplace. Look at you! You did it, you scrappy SOB! You’ve thrown a lot of stuff against the wall and have seen enough of it stick, that you can now focus on scaling up your business. Starting up and…
Video Most people only use templates for installations presented in a “Good, Better, Best” format. But having a prebuilt repair templates that include more premium options like memberships and worry-free warranties can increase your customers’ options along with your average ticket. Previous Posts
Here are my top three things every new leader needs to know, inspired by the ones not doing them. Be humble. Give credit. Listen.
Rather than finding and assigning random images to your Pricebook, go to a site that warehouses images. Two of my favorite sites are Pixabay and iStock. Each has a nice selection of free single images and paid sets. Paying for an icon set like the one pictured here lets you use your images guilt free.…
Before: Sample of mismatched categories, sub-categories, and images that don’t match or convey the level of professionalism we want to portray. After: Here are the cleaned up categories with uniform images I found for free on Pixabay. I also organized the sub-categories into simple top-line categories for easier browsing and a cleaner, customer-facing experience. Before…
As a service provider, setting your prices correctly is essential to the success of your business. One common mistake I see made is when the technician becomes the executive and prices their installations based on how quickly they themselves could finish the job. If you are a technician turned owner or manager, chances are you…
Considerations While Setting Up Your Pricebook Setting up your ServiceTitan pricebook is no simple feat. In fact, the number of decisions that need to be made along the way can be daunting if not paralyzing. This post is geared toward those that are importing or creating their own pricebook. Here are just a few things…
Suggested Reading List for New and Seasoned Business Leaders I read, like, a lot. That’s not meant to be some weird flex, but it is weird because I used to hate reading. I’m sure this is some sort of character flaw, but I grew to love reading very soon after I was forced to do…
I Gave Up Alcohol for 12 Weeks: And Those 12 Weeks Turned Into 1 Year My coworkers and I formed a reading group with the stated purpose of setting and achieving goals. At the center of the group was the book The 12 Week Year, by Brian Moran and Michael Lennington. While by no means…
Did I Just Join It? Technically, no. In Spirit? Absolutely. In Harvard Business Review’s article Who Is Driving the Great Resignation, apparently, people just like me are some of the biggest contributors to the massive rates of job resignation. They cite factors such as the climate of uncertainty delaying natural transitions, along with a realigning…
